>>BACK TO THE COMPASS PROGRAM
Basic Communication |
• Discover how people’s perceptions and viewpoints differ
• Learn the basics of face-to-face communication
• Identify the difference between one-way and two-way communication
• Learn to understand the skill of listening
• Learn to improve active listening skills
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Giving and Receiving Feedback |
• Learn what feedback is
• Discover how open or closed you are to giving and receiving feedback
• Learn to give effective feedback to others
• Learn how to receive effective feedback from others
• Practice giving and receiving live feedback from team members
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Group Dynamics
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• Learn what group dynamics are
• Experience and discuss group dynamics in action
• Explore group process and shared leadership
• Determine what you can do personally to improve group process skills
• Rate your team’s group process
• Identify how your team will improve its group process
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Team Decision Making
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• Discuss barriers to group decision making
• Learn about methods of group decision making
• Practice consensus decision making
• Practice using a group decision-making model
• Identify how your team will improve its group decision-making
• Review who is responsible for current team decisions
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Team Problem Solving |
• Discover the challenges of group problem solving
• Learn a working definition of problem solving
• Learn a model for group problem solving and how to use it
• Explore creative brainstorming
• Discover how to use cause and effect diagrams to analyze problems
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Conflict Resolution |
• Learn a definition of unhealthy conflict and how to keep from crossing over into it
• Explore five different conflict management styles
• Use a model to help you to choose how to respond to potential conflict situations
• Assess which conflict styles you most often use
• Practice a Three-Step-Model for resolving conflicts
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Time Management |
• Explore how you are currently using your time
• Identify the barriers to effective time management
• Explore the difference between the important and the urgent
• and how to schedule time for the important
• Learn how to set goals to guide your use of time
• Explore systematic approach to managing daily events
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The Trust Imperative |
• Appreciate the need for a collaboration in our interdependent society
• Learn the definition and key elements of trust
• Evaluate the consequences of high and low trust within an organization
• Understand the importance of being trustworthy in building trust and rate your trustworthiness
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Effective Meetings |
• Explore the characteristics of effective meetings
• Identify how efficient and effective your meetings are
• Guidelines to improve the effectiveness of meetings
• How to establish and run a meeting from an agenda
• Learn a format for meeting minutes
• Understand three leadership roles required for successful meetings
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Customer Focus |
• Examine your attitude toward your customer
• Assess how customer-oriented your team and organization are
• Discuss and analyze feedback from key customers
• Develop improvement plans to respond to customer feedback
• Develop a system for measuring and tracking key customer requirements
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Effective Supervisory Skills I |
• Identifying leadership characteristics
• Top 10 mistakes of new supervisors
• Discuss the competencies of a successful supervisor and how to develop a plan to improve yours
• Employment law guidelines for supervisors
• Employment related policies and agencies
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Effective Supervisory Skills II |
• Learn the role of vision in leadership
• The key characteristics of effective company visions
• Identify a model of motivation
• Discuss how values and beliefs motivate people
• Practice developing “win-win” situations when attempting to change other’s behavior
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